We can now confirm that the earlier issue affecting emailing out of Brightpearl accounts have been resolved.
We apologise for any disruption caused to your business by this.
Apr 25, 14:21 UTC
We are confident the earlier issue preventing emailing out of Brightpearl has been resolved, and are currently monitoring the situation to ensure there are no further reports of issues.
Apr 25, 12:42 UTC
Further to our last update, some users are still reporting issues so we are continuing our investigation. Apologies again for the inconvenience.
Apr 25, 10:08 UTC
We believe we have resolved the issue preventing users from being able to email out of Brightpearl.
If you continue to experience any further instances of this, then please contact us via email@example.com
We are very sorry for any inconvenience this has caused you and your business.
Apr 25, 09:57 UTC
We have identified the root cause affecting email connectivity and are working to resolve it as soon as possible.
We are sorry for any disruption this is causing to your business.
Please keep checking this page for updates.
Apr 25, 09:14 UTC
We are currently investigating reports of customers being unable to send email out of Brightpearl.
We will post further updates on this page once we have identified what is causing this.
Apr 25, 08:08 UTC