We've confirmed the earlier issue with Order downloads is now resolved, if you experience further issues please contact email@example.com
Aug 9, 19:34 UTC
We've resolved the previous issue with BigCommerce orders not downloading, we're continuing to monitor the situation to ensure service is restored.
Aug 9, 18:52 UTC
We've identified the cause of BigCommerce orders not syncing with Brightpearl, we're working to resolve this ASAP
Aug 9, 16:35 UTC
We are investigating reports of orders not downloading from BigCommerce into connected Brightpearl accounts.
We will post further updates on this page once we have identified what is causing this. Apologies for any inconvenience caused.
Aug 9, 10:49 UTC