Resolved -
The incident has been resolved and legacy POS has now been restored
Dec 14, 14:37 UTC
Update -
Our engineers have created a fix for the issue affecting legacy EPOS orders.
The fix now needs to go through a release cycle and this unfortunately means that it's very unlikely that we'll be able to roll it out before the end of business today on the 13th of December in your region.
Please continue to use Brightpearl back-office to create your orders in the meantime and we'll work as quickly and safely as we can to get the fix released to you.
Once we have a further update we'll let you know.
Thanks for your continued patience today.
Dec 13, 12:14 UTC
Identified -
Thanks for your patience so far. We've identified the underlying cause and we're working to resolve.
In the meantime please continue to use Brightpearl back office to create any Sales orders where possible.
Dec 13, 09:45 UTC
Investigating -
We are currently experiencing issues creating sales when using the older Legacy EPOS system.
When adding rows to an order the price is always zero.
We're investigating the issue and looking to resolve this as soon as we can.
This issue only effects sales created using the Legacy EPOS service (this is accessed via a web browser and a PIN if you're unsure).
We'll post updates here as we get them so please subscribe to our status page to be kept in the loop.
Apologies for the inconvenience whilst we we work to get this resolved
Dec 13, 09:25 UTC