All Systems Operational
Server Performance Operational
Brightpearl EUW Server   ? Operational
Brightpearl USE Server   ? Operational
User Interface (UI)   Operational
Email Service Operational
EU Mail Server (SMTP)   Operational
US Mail Server (SMTP)   Operational
Brightpearl Applications Operational
Boxora   Operational
Brightpearl Automation   Operational
Brightpearl Payments   Operational
Brightpearl POS   Operational
Warewolf   Operational
Live Shipping Rates   Operational
E-commerce Connections Operational
Amazon   Operational
BigCommerce   Operational
BigCommerce (Legacy)   Operational
eBay   Operational
EKM Powershop   Operational
Shopify   Operational
Shopify (Legacy)   Operational
Magento 1   Operational
Magento 2   Operational
Magento 1 (Legacy)   Operational
Services and Integrations Operational
API   Operational
ShipTheory   Operational
ShipStation   Operational
Mailchimp   Operational
Mailstore   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 18, 2018
Resolved - This incident has been resolved.
Jun 18, 11:24 UTC
Update - We believe we have resolved all speed issues affecting EU accounts.

If you continue to experience any further instances of this, then please contact us via support@brightpearl.com.

We are very sorry for any inconvenience this has caused you and your business.
Jun 18, 11:00 UTC
Update - We have identified the root cause affecting the speed and performance of EU accounts and are working to resolve it as soon as possible.

We are sorry for any disruption this is causing to your business.

Please keep checking this page for updates.
Jun 18, 09:03 UTC
Investigating - We are currently investigating reports of speed issues affecting EU accounts.

Please note that your account is hosted on our EU datacentre if the URL of your account begins with:

https://euw1.brightpearl.com/

We are sorry for any disruption this is causing to your business and we will work to resolve it as soon as possible. Please keep checking this page for updates.
Jun 18, 08:55 UTC
Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018

No incidents reported.

Jun 13, 2018
Resolved - We can now confirm that all issues affecting log-in for EU accounts have been resolved.
We apologise for any disruption caused to your business by this.
Jun 13, 14:25 UTC
Monitoring - We believe we have resolved all issues preventing users from being able to log into EU accounts.
If you continue to experience any further instances of this, then please contact us via support@brightpearl.com.
We are very sorry for any inconvenience this has caused you and your business.
Jun 13, 14:19 UTC
Investigating - We are currently investigating reports of customers being unable to log into EU accounts.
Please note that your account is hosted on our EU datacentre if the URL of your account begins with:
https://euw1.brightpearl.com/
We will post further updates on this page once we have identified what is causing this.
Jun 13, 14:08 UTC
Jun 12, 2018

No incidents reported.

Jun 11, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.

Jun 8, 2018

No incidents reported.

Jun 7, 2018

No incidents reported.

Jun 6, 2018

No incidents reported.

Jun 5, 2018

No incidents reported.

Jun 4, 2018

No incidents reported.