All Systems Operational
Server Performance Operational
Brightpearl EUW Server   ? Operational
Brightpearl USE Server   ? Operational
User Interface (UI)   Operational
Email Service Operational
EU Mail Server (SMTP)   Operational
US Mail Server (SMTP)   Operational
Brightpearl Applications Operational
Boxora   Operational
Brightpearl Automation   Operational
Brightpearl Payments   Operational
Brightpearl POS   Operational
Warewolf   Operational
Live Shipping Rates   Operational
E-commerce Connections Operational
Amazon   Operational
BigCommerce   Operational
BigCommerce (Legacy)   Operational
eBay   Operational
EKM Powershop   Operational
Shopify   Operational
Shopify (Legacy)   Operational
Magento 1   Operational
Magento 2   Operational
Magento 1 (Legacy)   Operational
Services and Integrations Operational
API   Operational
ShipTheory   Operational
ShipStation   Operational
Mailchimp   Operational
Mailstore   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 20, 2018

No incidents reported today.

Nov 19, 2018

No incidents reported.

Nov 18, 2018

No incidents reported.

Nov 17, 2018

No incidents reported.

Nov 16, 2018

No incidents reported.

Nov 15, 2018
Resolved - The issue of automation rules failing to run on accounts hosted at our EU datacenter has now been resolved.
Nov 15, 18:51 UTC
Investigating - We are currently investigating reports of automation rules failing to run on accounts hosted at our EU datacenter. The issue occured at around 15:40 UTC and is ongoing.

Please note that your account is hosted on our EU datacenter if the URL of your account begins with:

https://euw1.brightpearl.com/

We will post further updates on this page once we have identified what is causing this.
Nov 15, 17:26 UTC
Nov 14, 2018
Resolved - This incident has been resolved.
Nov 14, 09:17 UTC
Investigating - There is an issue with inventory summary export, causing some exports to fail. The problem will be resolved outside of US business hours tonight.
Nov 13, 22:41 UTC
Nov 13, 2018
Resolved - The Shopify order download issue is resolved. Please contact support@brightpearl.com if you see any other order download issues.
Nov 13, 21:23 UTC
Investigating - We are currently investigating a reported issue with Shopify orders failing to download into Brightpearl.
Our engineers are working to resolve this as a priority and updates will be posted here as we have them.
Thanks for you patience
Nov 13, 17:05 UTC
Resolved - We have completed our upgrade of the Automation App for our US based customers. Orders are now being processed normally.
Nov 13, 11:46 UTC
Investigating - We are upgrading the Automation App for our US based customers. There may be a small delay of a few minutes, but orders will continue to be processed normally once the upgrade is complete.
Nov 13, 11:01 UTC
Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018
Resolved - This incident has been resolved.
Nov 7, 15:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 7, 15:26 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 7, 15:22 UTC
Investigating - We are currently investigating reports of customers being unable to log into US accounts.

Please note that your account is hosted on one of our US datacentres if the URL of your account begins with:

https://use.brightpearlapp.com/

We are sorry for any disruption this is causing to your business and we will work to resolve it as soon as possible. Please keep checking this page for updates.
Nov 7, 15:19 UTC
Nov 6, 2018
Resolved - We've introduced several improvements to the inventory sync functionality - please get in touch with the support team if you continue to experience difficulties.
Nov 6, 15:10 UTC
Monitoring - We have completed and released an initial fix that increased the capacity and optimized the queue processing inventory updates. This has eliminated nearly all delays of real-time inventory updates. We are continuing to monitor the issue and improve performance.
Oct 19, 14:22 UTC
Identified - We have published a fix to return the inventory synchronization to normal speeds. However some products' real time updates could fail intermittently. We recommend continuing to monitor high volume and low stocked items sold across multiple channels, more closely until this issue is resolved.
Aug 1, 03:06 UTC
Investigating - The Shopify connector's inventory synchronization is currently suffering degrading performance causing inventory updates to be delayed by up to 4 hours. The nightly inventory synchronization is continuing to function properly and will update all incorrect inventory balances nightly. We recommend monitoring high volume and low stocked items sold across multiple channels, more closely until this issue is resolved.
Jul 31, 19:12 UTC