Delays with Background Task Processing
Investigating - We are investigating ongoing reports of delays in background tasks which are taking longer than expected to complete.
Jul 10, 14:20 UTC
Server Performance Operational
Brightpearl EUW Server ? Operational
Brightpearl USE Server ? Operational
User Interface (UI) Degraded Performance
Email Service Operational
EU Mail Server (SMTP) Operational
US Mail Server (SMTP) Operational
Brightpearl Applications Operational
Boxora Operational
Brightpearl Automation Operational
Brightpearl Payments Operational
Brightpearl POS Operational
Warewolf Operational
Live Shipping Rates Operational
Brightpearl Legacy EPOS ? Operational
Demand Planner Operational
E-commerce Connections Operational
Amazon Operational
BigCommerce Operational
BigCommerce (Legacy) Operational
eBay Operational
EKM Powershop Operational
Shopify Operational
Shopify (Legacy) Operational
Magento 1 Operational
Magento 2 Operational
Magento 1 (Legacy) Operational
Services and Integrations Operational
API Operational
AvaTax Operational
ShipTheory Operational
ShipStation Operational
ShipWorks Operational
Mailchimp Operational
Mailstore Operational
HMRC Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 13, 2020

No incidents reported today.

Jul 12, 2020

No incidents reported.

Jul 11, 2020

No incidents reported.

Jul 10, 2020

Unresolved incident: Delays with Background Task Processing.

Jul 9, 2020
Issue with Background Task Processing
Resolved - This incident has been resolved.
Jul 9, 14:31 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 9, 09:18 UTC
Investigating - We are investigating reports that background tasks are becoming 'stuck' and not processing.
Jul 8, 14:15 UTC
Jul 8, 2020
Degraded Performance - Outbound Webhooks
Resolved - The issue affecting outbound webhooks has been resolved.
Jul 8, 14:13 UTC
Investigating - We are investigating reports of delays in firing outbound webhooks.
Jul 8, 12:55 UTC
Jul 7, 2020

No incidents reported.

Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020
WMS (Warewolf) Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 3, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 05:00 UTC
Scheduled - WMS will be unavailable for approximately 60 minutes from 05:00 UTC on Friday 3rd July while we perform essential maintenance.
Jul 2, 15:19 UTC
Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020
WMS performance issues
Resolved - This incident has been resolved.
Jun 30, 20:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 30, 15:51 UTC
Investigating - We are currently investigating reports of WMS pages being slow to load or producing 504 errors.
Jun 30, 13:28 UTC
Sales Order History Issue - POS (iOS)
Resolved - This incident has been resolved.
Jun 30, 15:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 30, 13:37 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 30, 09:30 UTC
Investigating - We are investigating reports of POS users being unable to view the sales order history on their device.
Jun 30, 07:59 UTC
Jun 29, 2020

No incidents reported.

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