All Systems Operational
Server Performance Operational
Brightpearl EUW Server ? Operational
Brightpearl USE Server ? Operational
User Interface (UI) Operational
Email Service Operational
EU Mail Server (SMTP) Operational
US Mail Server (SMTP) Operational
Brightpearl Applications Operational
Boxora Operational
Brightpearl Automation Operational
Brightpearl Payments Operational
Brightpearl POS Operational
Warewolf Operational
Live Shipping Rates Operational
Brightpearl Legacy EPOS ? Operational
E-commerce Connections Operational
Amazon Operational
BigCommerce Operational
BigCommerce (Legacy) Operational
eBay Operational
EKM Powershop Operational
Shopify Operational
Shopify (Legacy) Operational
Magento 1 Operational
Magento 2 Operational
Magento 1 (Legacy) Operational
Services and Integrations Operational
API Operational
ShipTheory Operational
ShipStation Operational
ShipWorks Operational
Mailchimp Operational
Mailstore Operational
HMRC Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 6, 2019

No incidents reported today.

Dec 5, 2019
WMS (Warewolf) Maintenance
Completed - The scheduled maintenance has been completed.
Dec 5, 08:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 07:00 UTC
Scheduled - WMS (Warewolf) will be unavailable for a few hours on the morning of November 6th while we perform essential maintenance.
Dec 4, 16:46 UTC
Dec 4, 2019
502 Bad Gateway Error - Inability to Login for EU Accounts
Resolved - Our Developers were able to identify and resolve the issue impacting EU customers being able to log into their accounts.
Dec 4, 18:38 UTC
Investigating - We have received several reports from EU clients experiencing trouble logging into their accounts or receiving a 502 Bad Gateway Error.

Our Developers are aware of the issue and actively working to resolve the matter.
Dec 4, 17:58 UTC
WMS Performance Issues
Resolved - This incident has been resolved.
Dec 4, 16:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 3, 17:18 UTC
Investigating - We are currently investigating performance issues with our WMS platform. Users are seeing slowness when navigating and performing certain actions. We're looking into the cause of this issue.
Dec 3, 15:48 UTC
Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019
Automation Rules Processing Delay
Resolved - This incident has been resolved.
Nov 28, 21:45 UTC
Monitoring - We've implemented a fix which has solved the issue and will continue to monitor to ensure stability.
Nov 28, 20:46 UTC
Identified - We've identified what's causing the delay and are working to resolve it.
Nov 28, 18:52 UTC
Investigating - We are investigating reports of Automation rules taking longer than usual to process orders for US based Brightpearl accounts.
Nov 28, 18:34 UTC
Nov 27, 2019
Contact Search Failing
Resolved - This incident has been resolved.
Nov 27, 10:10 UTC
Update - We are continuing to monitor for any further issues.

Some users may continue to see the contact list not appearing while the fix continues to implemented.
Nov 27, 09:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 27, 08:57 UTC
Identified - We've identified the underlying issue for reports of some account being unable to search / list customers & vendors and are working to resolve it.
Nov 27, 08:36 UTC
Nov 26, 2019

No incidents reported.

Nov 25, 2019

No incidents reported.

Nov 24, 2019

No incidents reported.

Nov 23, 2019

No incidents reported.

Nov 22, 2019

No incidents reported.

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