We are sorry for any disruption this is causing to your business and we will work to resolve it as soon as possible. Please keep checking this page for updates.
Jun 18, 08:55 UTC
Resolved -
We can now confirm that all issues affecting log-in for EU accounts have been resolved. We apologise for any disruption caused to your business by this.
Jun 13, 14:25 UTC
Monitoring -
We believe we have resolved all issues preventing users from being able to log into EU accounts. If you continue to experience any further instances of this, then please contact us via support@brightpearl.com. We are very sorry for any inconvenience this has caused you and your business.
Jun 13, 14:19 UTC
Investigating -
We are currently investigating reports of customers being unable to log into EU accounts. Please note that your account is hosted on our EU datacentre if the URL of your account begins with: https://euw1.brightpearl.com/ We will post further updates on this page once we have identified what is causing this.
Jun 13, 14:08 UTC