Identified - We have published a fix to return the inventory synchronization to normal speeds. However some products' real time updates could fail intermittently. We recommend continuing to monitor high volume and low stocked items sold across multiple channels, more closely until this issue is resolved.
Aug 1, 03:06 UTC
Investigating - The Shopify connector's inventory synchronization is currently suffering degrading performance causing inventory updates to be delayed by up to 4 hours. The nightly inventory synchronization is continuing to function properly and will update all incorrect inventory balances nightly. We recommend monitoring high volume and low stocked items sold across multiple channels, more closely until this issue is resolved.
Jul 31, 19:12 UTC
Server Performance Operational
Brightpearl EUW Server   ? Operational
Brightpearl USE Server   ? Operational
User Interface (UI)   Operational
Email Service Operational
EU Mail Server (SMTP)   Operational
US Mail Server (SMTP)   Operational
Brightpearl Applications Operational
Boxora   Operational
Brightpearl Automation   Operational
Brightpearl Payments   Operational
Brightpearl POS   Operational
Warewolf   Operational
Live Shipping Rates   Operational
E-commerce Connections Degraded Performance
Amazon   Operational
BigCommerce   Operational
BigCommerce (Legacy)   Operational
eBay   Operational
EKM Powershop   Operational
Shopify   Degraded Performance
Shopify (Legacy)   Operational
Magento 1   Operational
Magento 2   Operational
Magento 1 (Legacy)   Operational
Services and Integrations Operational
API   Operational
ShipTheory   Operational
ShipStation   Operational
Mailchimp   Operational
Mailstore   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 21, 2018

No incidents reported today.

Aug 20, 2018

No incidents reported.

Aug 19, 2018

No incidents reported.

Aug 18, 2018

No incidents reported.

Aug 17, 2018

No incidents reported.

Aug 16, 2018

No incidents reported.

Aug 15, 2018
Resolved - Thanks for your patience whilst our engineers worked to resolve this.
If you have any problems please let us know through the usual channels.
https://www.brightpearl.com/contact-support
Aug 15, 15:15 UTC
Monitoring - A fix has been implemented and we're now monitoring to ensure no recurrence is experienced.
Apologies for any inconvenience caused and thank you for your patience
Aug 15, 14:58 UTC
Investigating - We are currently experiencing issues communicating with eBay, Amazon and some legacy Magento stores from our US servers.
Our engineers are investigating as a priority.
Thanks for your patience whilst we work to resolve the issue.
Updates will be posted here as we get them
Aug 15, 14:51 UTC
Aug 14, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

Aug 7, 2018

No incidents reported.