Identified - We have published a fix to return the inventory synchronization to normal speeds. However some products' real time updates could fail intermittently. We recommend continuing to monitor high volume and low stocked items sold across multiple channels, more closely until this issue is resolved.
Aug 1, 03:06 UTC
Investigating - The Shopify connector's inventory synchronization is currently suffering degrading performance causing inventory updates to be delayed by up to 4 hours. The nightly inventory synchronization is continuing to function properly and will update all incorrect inventory balances nightly. We recommend monitoring high volume and low stocked items sold across multiple channels, more closely until this issue is resolved.
Jul 31, 19:12 UTC
Resolved -
Thanks for your patience whilst our engineers worked to resolve this. If you have any problems please let us know through the usual channels. https://www.brightpearl.com/contact-support
Aug 15, 15:15 UTC
Monitoring -
A fix has been implemented and we're now monitoring to ensure no recurrence is experienced. Apologies for any inconvenience caused and thank you for your patience
Aug 15, 14:58 UTC
Investigating -
We are currently experiencing issues communicating with eBay, Amazon and some legacy Magento stores from our US servers. Our engineers are investigating as a priority. Thanks for your patience whilst we work to resolve the issue. Updates will be posted here as we get them
Aug 15, 14:51 UTC