All Systems Operational
Server Performance Operational
Brightpearl EUW Server   ? Operational
Brightpearl USE Server   ? Operational
User Interface (UI)   Operational
Email Service Operational
EU Mail Server (SMTP)   Operational
US Mail Server (SMTP)   Operational
Brightpearl Applications Operational
Boxora   Operational
Brightpearl Automation   Operational
Brightpearl Payments   Operational
Brightpearl POS   Operational
Warewolf   Operational
Live Shipping Rates   Operational
E-commerce Connections Operational
Amazon   Operational
BigCommerce   Operational
BigCommerce (Legacy)   Operational
eBay   Operational
EKM Powershop   Operational
Shopify   Operational
Shopify (Legacy)   Operational
Magento 1   Operational
Magento 2   Operational
Magento 1 (Legacy)   Operational
Services and Integrations Operational
API   Operational
ShipTheory   Operational
ShipStation   Operational
Mailchimp   Operational
Mailstore   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 24, 2018

No incidents reported today.

May 23, 2018

No incidents reported.

May 22, 2018

No incidents reported.

May 21, 2018
Delays to emails sent to outlook.com domains.
Resolved - This incident has been resolved.
May 21, 13:16 UTC
Monitoring - We have implemented some changes to mitigate the rate throttling and are monitoring progress.
May 18, 16:24 UTC
Identified - Due to recent infrastructure changes, Microsoft's exchange servers are rate limiting emails sent to them from our servers. Until their filtering algorithms ramp up that limit, users may see delays in delivery to these domains.

We are implementing a few measures to mitigate.
May 17, 17:03 UTC
May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018
Log-in Unavailable EU
Resolved - We can now confirm that all issues affecting log-in for EU accounts have been resolved.

We apologise for any disruption caused to your business by this.
May 18, 14:54 UTC
Monitoring - We believe we have resolved all issues preventing users from being able to log into EU accounts.

If you continue to experience any further instances of this, then please contact us via support@brightpearl.com.

We are very sorry for any inconvenience this has caused you and your business.
May 18, 14:26 UTC
Identified - We have identified the root cause affecting log-in for EU accounts and are working to resolve it as soon as possible.

We are sorry for any disruption this is causing to your business.

Please keep checking this page for updates.
May 18, 14:17 UTC
Investigating - We have identified the root cause affecting log-in for EU accounts and are working to resolve it as soon as possible.

We are sorry for any disruption this is causing to your business.

Please keep checking this page for updates.
May 18, 14:09 UTC
May 16, 2018
Log-in Unavailable EU
Resolved - This incident has been resolved.
May 16, 13:58 UTC
Update - We can now confirm that all issues affecting log-in for EU accounts have been resolved.

We apologise for any disruption caused to your business by this.
May 16, 11:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 16, 11:15 UTC
Identified - We have identified the root cause affecting log-in for EU accounts and are working to resolve it as soon as possible.

We are sorry for any disruption this is causing to your business.

Please keep checking this page for updates.
May 16, 10:51 UTC
Investigating - We are currently investigating reports of customers being unable to log into EU accounts.

Please note that your account is hosted on our EU datacentre if the URL of your account begins with:

https://euw1.brightpearl.com/

We will post further updates on this page once we have identified what is causing this.
May 16, 10:49 UTC
May 15, 2018

No incidents reported.

May 14, 2018

No incidents reported.

May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.

May 11, 2018

No incidents reported.

May 10, 2018

No incidents reported.

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