Resolved -
We've introduced several improvements to the inventory sync functionality - please get in touch with the support team if you continue to experience difficulties.
Nov 6, 15:10 UTC
Monitoring -
We have completed and released an initial fix that increased the capacity and optimized the queue processing inventory updates. This has eliminated nearly all delays of real-time inventory updates. We are continuing to monitor the issue and improve performance.
Oct 19, 14:22 UTC
Identified -
We have published a fix to return the inventory synchronization to normal speeds. However some products' real time updates could fail intermittently. We recommend continuing to monitor high volume and low stocked items sold across multiple channels, more closely until this issue is resolved.
Aug 1, 03:06 UTC
Investigating -
The Shopify connector's inventory synchronization is currently suffering degrading performance causing inventory updates to be delayed by up to 4 hours. The nightly inventory synchronization is continuing to function properly and will update all incorrect inventory balances nightly. We recommend monitoring high volume and low stocked items sold across multiple channels, more closely until this issue is resolved.
Jul 31, 19:12 UTC