All Systems Operational
Server Performance Operational
Brightpearl EUW Server ? Operational
Brightpearl USE Server ? Operational
User Interface (UI) Operational
Email Service Operational
EU Mail Server (SMTP) Operational
US Mail Server (SMTP) Operational
Brightpearl Applications Operational
Boxora Operational
Brightpearl Automation Operational
Brightpearl Payments Operational
Brightpearl POS Operational
Warewolf Operational
Live Shipping Rates Operational
Brightpearl Legacy EPOS ? Operational
Demand Planner Operational
E-commerce Connections Operational
Amazon Operational
BigCommerce Operational
BigCommerce (Legacy) Operational
eBay Operational
EKM Powershop Operational
Shopify Operational
Shopify (Legacy) Operational
Magento 1 Operational
Magento 2 Operational
Magento 1 (Legacy) Operational
Services and Integrations Operational
API Operational
AvaTax Operational
ShipTheory Operational
ShipStation Operational
ShipWorks Operational
Mailchimp Operational
Mailstore Operational
HMRC Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 8, 2021

No incidents reported today.

Dec 7, 2021

No incidents reported.

Dec 6, 2021

No incidents reported.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021
Automation
Resolved - This incident has been resolved. We apologise for any impact to your account.
Dec 1, 10:19 UTC
Update - We are continuing to investigate this issue.
Nov 30, 18:10 UTC
Investigating - We are currently investigating an issue with Automation lags and delays. Please bear with us as we find the root-cause. Thank you.
Nov 30, 17:13 UTC
Nov 30, 2021
Automation
Resolved - We have resolved the automation delays issue and monitored closely overnight to ensure everything is now working as expected. Apologies for any inconvenience caused.
Nov 30, 09:24 UTC
Investigating - We are currently investigating an issue with automation delays. Please bare with us as we investigate the issue.
Nov 29, 21:32 UTC
Nov 29, 2021
Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021
Contact Search Unavailable
Resolved - This incident has been resolved.
Nov 24, 10:33 UTC
Monitoring - We have implemented a fix for the contact search issue and are monitoring closely to ensure everything is now working as expected.
Nov 24, 10:13 UTC
Identified - Our engineers have identified the cause of the issue and are working to resolve it.
Nov 24, 09:03 UTC
Investigating - We're aware of an issue with searching for contacts (Suppliers/Vendors & Customers) within the Brightpearl user interface and are currently investigating.
Nov 24, 08:47 UTC
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