Investigating - We're currently seeing a select few login requests fail. We're looking into the issue and will update once we've identified the problem. In the meantime if you see an "account not found" message please click the login button again until it allows you to log in. We appreciate your patience while we look into this matter.
Jul 14, 01:15 UTC
Server Performance Operational
Brightpearl EUW Server ? Operational
Brightpearl USE Server ? Operational
User Interface (UI) Operational
Email Service Operational
EU Mail Server (SMTP) Operational
US Mail Server (SMTP) Operational
Brightpearl Applications Operational
Boxora Operational
Brightpearl Automation Operational
Brightpearl Payments Operational
Brightpearl POS Operational
Warewolf Operational
Live Shipping Rates Operational
Brightpearl Legacy EPOS ? Operational
E-commerce Connections Operational
Amazon Operational
BigCommerce Operational
BigCommerce (Legacy) Operational
eBay Operational
EKM Powershop Operational
Shopify Operational
Shopify (Legacy) Operational
Magento 1 Operational
Magento 2 Operational
Magento 1 (Legacy) Operational
Services and Integrations Operational
API Operational
ShipTheory Operational
ShipStation Operational
ShipWorks Operational
Mailchimp Operational
Mailstore Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 18, 2019

No incidents reported today.

Jul 17, 2019

No incidents reported.

Jul 16, 2019
Resolved - This incident has been resolved.
Jul 16, 13:58 UTC
Investigating - We are currently investigating an issue in which some accounts are experiencing slow loading times during general activity.
Jul 16, 12:16 UTC
Jul 15, 2019

No incidents reported.

Jul 13, 2019
Resolved - We've confirmed this issue is now resolved.
Jul 13, 16:05 UTC
Update - We've identified further reports of login issues affecting customers in the US region. We've implemented further fixes and are continuing to monitor to ensure service is restored. In the meantime, if you hit an "account not found" message please continue to press the login button till it allows you to log in until we have this fully resolved. We appreciate your patience with this issue.
Jul 13, 03:08 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 12, 19:17 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 12, 19:08 UTC
Investigating - We are currently investigation issues around not being able to log into accounts.

This only seems to be affecting some accounts
Jul 12, 18:54 UTC
Jul 11, 2019

No incidents reported.

Jul 10, 2019

No incidents reported.

Jul 9, 2019
Resolved - The issue with the live shipping rates app has now been resolved and normal service has resumed.
Jul 9, 08:02 UTC
Investigating - We are currently aware of an issue affecting the live shipping rates app within Brightpearl. We are investigating this as an urgent priority - and will provide updates when we know more.
Jul 8, 16:05 UTC
Jul 7, 2019

No incidents reported.

Jul 6, 2019
Completed - The scheduled maintenance has been completed.
Jul 6, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 07:00 UTC
Scheduled - To keep Brightpearl running at optimum levels, we need to perform some essential maintenance on our servers. We’ll be doing the maintenance out of hours, over a weekend so you shouldn’t notice any disruption in service, but so you’re completely in the know, we’re giving you around two week’s notice.

This will affect customers on our North American data centre, so your maintenance will happen on Saturday July 6th between 07:00-08:00 UTC. That’s 02:00-03:00 Central Standard Time, 17:00-18:00 for our Australian customers, and 19:00-20:00 for those of you in New Zealand.

You can track the status of this, and any other maintenances or unplanned events on this page. If you’re not signed up, it’s a great time-saving tool to save you time before contacting us.

Thank you, Brightpearl Support
Jun 24, 08:28 UTC
Jul 5, 2019

No incidents reported.

Jul 4, 2019
Resolved - The Amazon order shipping row issue has now been resolved.
Jul 4, 15:55 UTC
Investigating - We are currently investigating reports that some Amazon orders are downloading without a shipping row.
It seems to specifically affect orders where there is no shipping charge provided by Amazon.
We are investigating as a priority and will post updates here as work progresses.
Thank you for your patience whilst we work to resolve the issue
Jun 27, 13:21 UTC