Identified - We have published a fix to return the inventory synchronization to normal speeds. However some products' real time updates could fail intermittently. We recommend continuing to monitor high volume and low stocked items sold across multiple channels, more closely until this issue is resolved.
Aug 1, 03:06 UTC
Investigating - The Shopify connector's inventory synchronization is currently suffering degrading performance causing inventory updates to be delayed by up to 4 hours. The nightly inventory synchronization is continuing to function properly and will update all incorrect inventory balances nightly. We recommend monitoring high volume and low stocked items sold across multiple channels, more closely until this issue is resolved.
Jul 31, 19:12 UTC
Server Performance Operational
Brightpearl EUW Server   ? Operational
Brightpearl USE Server   ? Operational
User Interface (UI)   Operational
Email Service Operational
EU Mail Server (SMTP)   Operational
US Mail Server (SMTP)   Operational
Brightpearl Applications Operational
Boxora   Operational
Brightpearl Automation   Operational
Brightpearl Payments   Operational
Brightpearl POS   Operational
Warewolf   Operational
Live Shipping Rates   Operational
E-commerce Connections Operational
Amazon   Operational
BigCommerce   Operational
BigCommerce (Legacy)   Operational
eBay   Operational
EKM Powershop   Operational
Shopify   Operational
Shopify (Legacy)   Operational
Magento 1   Operational
Magento 2   Operational
Magento 1 (Legacy)   Operational
Services and Integrations Operational
API   Operational
ShipTheory   Operational
ShipStation   Operational
Mailchimp   Operational
Mailstore   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 18, 2018

No incidents reported today.

Oct 17, 2018
Resolved - Routine maintenance is now complete and login is available.
Oct 17, 03:40 UTC
Monitoring - EU Accounts are currently undergoing routine maintenance, login during this time will be unavailable. We expect to complete maintenance in around 4-6 hours. We'll update here once it's been completed.
Oct 17, 00:16 UTC
Oct 16, 2018

No incidents reported.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018
Resolved - This incident has been resolved.
Oct 11, 11:57 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 11, 11:24 UTC
Investigating - We are currently investigating reports of a subset of customers being unable to log into EU accounts.

Please note that your account is hosted on our EU datacentre if the URL of your account begins with:

https://euw1.brightpearl.com/

We will post further updates on this page once we have identified what is causing this.
Oct 11, 09:45 UTC
Oct 10, 2018
Resolved - Our engineers have now identified and resolved the root cause so orders should now be downloading again in real-time however any orders that were missed will not yet be in your account.

The outage was between approximately 1700 and 2230 GMT.

For Shopify and BigCommerce channels the orders should get processed during our nightly sync around 0300 GMT.

For Magento orders it is likely that you may need to force the missing orders to download into Brightpearl Interactions menu within your Magento store.

For this you can click Interactions > Brightpearl > Interactions > then choose the Export orders option from the menu on the left.

If you have any questions at all please contact us at support@brightpearl.com.

Thanks for your patience and sorry for any inconvenience caused by the delay to these orders.
Oct 10, 21:07 UTC
Monitoring - A fix has been implementing and we are monitoring the results.
Oct 10, 20:39 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 10, 20:38 UTC
Investigating - We are currently investigating reports that orders are failing to download for customers using our Shopify and Magento connectors.

Our engineers are investigating as a priority and we'll post updates here as soon as we get them.

Thanks for your patience while we work to resolve this issue.
Oct 10, 20:16 UTC
Resolved - The EUW login issue is now resolved, we'll continue to monitor this to ensure service is returned. Apologies for any inconvenience this may have caused. If you experience further issues please contact us via support@brightpearl.com
Oct 10, 06:59 UTC
Identified - We're currently experiencing login issues in the EU datacenter, we've identified the issue and are working to resolve this ASAP. During the downtime you may experience getting sent back to the login page.
Oct 10, 06:23 UTC
Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.

Oct 5, 2018

No incidents reported.

Oct 4, 2018

No incidents reported.