This incident has been resolved.
May 16, 13:58 UTC
We can now confirm that all issues affecting log-in for EU accounts have been resolved.
We apologise for any disruption caused to your business by this.
May 16, 11:40 UTC
A fix has been implemented and we are monitoring the results.
May 16, 11:15 UTC
We have identified the root cause affecting log-in for EU accounts and are working to resolve it as soon as possible.
We are sorry for any disruption this is causing to your business.
Please keep checking this page for updates.
May 16, 10:51 UTC
We are currently investigating reports of customers being unable to log into EU accounts.
Please note that your account is hosted on our EU datacentre if the URL of your account begins with:
We will post further updates on this page once we have identified what is causing this.
May 16, 10:49 UTC