Investigating - We're currently seeing a select few login requests fail. We're looking into the issue and will update once we've identified the problem. In the meantime if you see an "account not found" message please click the login button again until it allows you to log in. We appreciate your patience while we look into this matter.
Jul 14, 01:15 UTC
Resolved -
This incident has been resolved.
Jul 16, 13:58 UTC
Investigating -
We are currently investigating an issue in which some accounts are experiencing slow loading times during general activity.
Jul 16, 12:16 UTC
Resolved -
We've confirmed this issue is now resolved.
Jul 13, 16:05 UTC
Update -
We've identified further reports of login issues affecting customers in the US region. We've implemented further fixes and are continuing to monitor to ensure service is restored. In the meantime, if you hit an "account not found" message please continue to press the login button till it allows you to log in until we have this fully resolved. We appreciate your patience with this issue.
Jul 13, 03:08 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 12, 19:17 UTC
Identified -
The issue has been identified and a fix is being implemented.
Jul 12, 19:08 UTC
Investigating -
We are currently investigation issues around not being able to log into accounts.
This only seems to be affecting some accounts
Jul 12, 18:54 UTC
Resolved -
The issue with the live shipping rates app has now been resolved and normal service has resumed.
Jul 9, 08:02 UTC
Investigating -
We are currently aware of an issue affecting the live shipping rates app within Brightpearl. We are investigating this as an urgent priority - and will provide updates when we know more.
Jul 8, 16:05 UTC
Completed -
The scheduled maintenance has been completed.
Jul 6, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 07:00 UTC
Scheduled -
To keep Brightpearl running at optimum levels, we need to perform some essential maintenance on our servers. We’ll be doing the maintenance out of hours, over a weekend so you shouldn’t notice any disruption in service, but so you’re completely in the know, we’re giving you around two week’s notice.
This will affect customers on our North American data centre, so your maintenance will happen on Saturday July 6th between 07:00-08:00 UTC. That’s 02:00-03:00 Central Standard Time, 17:00-18:00 for our Australian customers, and 19:00-20:00 for those of you in New Zealand.
You can track the status of this, and any other maintenances or unplanned events on this page. If you’re not signed up, it’s a great time-saving tool to save you time before contacting us.
Resolved -
The Amazon order shipping row issue has now been resolved.
Jul 4, 15:55 UTC
Investigating -
We are currently investigating reports that some Amazon orders are downloading without a shipping row. It seems to specifically affect orders where there is no shipping charge provided by Amazon. We are investigating as a priority and will post updates here as work progresses. Thank you for your patience whilst we work to resolve the issue
Jun 27, 13:21 UTC